Terms and Conditions
Customer Service: 1-877-337-8333
Date of Last Revision: May 16, 2011
We are Deckers Consumer Direct Corporation (referred to as "we," "us," "our," or "Deckers" below), a company with corporate offices located in Flagstaff, AZ. We represent the UGG® Australia, Teva®, Sanuk®, Ahnu® and Tsubo® brands for ecommerce. Our business changes constantly, so you should check this website frequently for changes or updates.
We reserve the right to withdraw or amend this website without notice. We will not be liable if, for any reason, this website is unavailable at any time, or for any period of time. From time to time, we may restrict access to some parts of or the entire website. We reserve the right to suspend, restrict, or terminate your access to this website at any time without notice.
All text, graphics, logos, button icons, images, audio clips, videos, software, downloads, and any other content present on this website is the property of Deckers or our affiliated entities and is subject to United States and international copyright laws. Copyrights, trademarks or trade dress of Deckers and our affiliates may not be used without our written permission. Such items include our name and logos, and other graphics, logos, page headers, button icons, scripts, and service names of Deckers products, services, and programs, and those of our affiliates. Your use of the material found on this website is limited to the electronic copying and printing of site pages for personal, non-commercial reasons (e.g., printing an order confirmation page or other purposes related to ordering or shopping for merchandise). Without the explicit written permission of Deckers, any other use of content found on this website (including linking and framing) is strictly prohibited.
Deckers may provide blogs as a way for you to find out about what is going on with our products and to share comments with us and with other users. We do not pre-screen comments before they go up and therefore are not responsible for their content; however, we will edit or remove material when we feel it is necessary to do so and have been given notice of unsuitable or unlawful content. Posting a comment is simple: no registration with the website is required - just enter your name and a valid email address. Though we encourage you to make use of our blog feature, we do not necessarily endorse content posted by users. We want to make the blog as much yours as possible, but there are some guidelines we ask that you consider when posting a comment.
What to avoid:
- 1. Language that could be perceived as offensive, libelous, defamatory, indecent, harmful, harassing, infringing, intimidating, threatening, hateful, abusive, vulgar, obscene, pornographic, profane, sexually explicit, or sexually/racially/culturally/ethnically offensive
- 2. Personally identifiable information, such as an email address, IM screen name, or phone number
- 3. Advertising or commercial content that solicits products or services
- 4. Junk mail, chain letters, and spam
- 5. Impersonating information (be yourself)
- 6. False, misleading, inaccurate, fraudulent, or deceptive content
- 7. Information that is in violation of local, state, federal, or international law
- 8. Viruses
- 9. Content intended to obtain passwords or account/private information from other users
By using this website, you agree that you cannot:
- 1. Use the website in any way that may lead to the encouragement, procurement, or carrying out of any criminal activity, or to promote any business, products, or services;
- 2. Use foul, threatening, or offensive language including, without limitation, defamatory, libellous, racist, sexist, ageist, homophobic, or sexually explicit language;
- 3. Distribute illegal, copyright infringing, advertising, indecent, or offensive material, or transfer files that contain viruses, Trojans, or other harmful programs; or
- 4. Use the website for any purpose other than your personal use.
Though it is our priority to provide you with complete, current, and accurate information, our website may contain content that is subject to human and/or technological errors (e.g., typographical errors, inaccuracies, omissions, etc.). This content may include information related to pricing and availability, as well as material that is incomplete or outdated. Deckers reserves the right to correct such information, even after an order has been placed. We may change or update information without prior notice at any time. Consequently, we apologize for any inconvenience that such errors may produce.
Access to this website and its contents may be suspended temporarily and without notice in the case of system failure, necessary maintenance or repair, or for reasons beyond our control. We have made every effort to display the products featured as accurately as possible. However, the colors we use, as well as the display and color capabilities of your particular computer monitor, may greatly affect the colors you actually see on the screen. Deckers cannot be held responsible for any limitations of your monitor and cannot guarantee that your monitor's display of any color, texture, or detail of merchandise will be accurate/the same as the actual product.
We do not wish to receive any confidential or proprietary information through this website other than the information required from you to place an order. By submitting other information to us, you grant us license to use it in any way, without compensation. We will not use your name other than in the course of providing services to you unless required to do so by law, or unless you have provided us with your permission to do so.
Deckers does not sell products for purchase by children; we sell children's products for purchase by adults. If you are under 18, then please consult your parent or guardian before proceeding to use the website since they will need to place the order on your behalf.
Please see our eCommerce Returns Policy and Procedures which contains important information about the return of products purchased on this website.
Deckers makes no representations or warranties of any kind, whether expressed or implied, with respect to this website, its content, or the information available on or through it—they are provided "as is" with all faults. Except as otherwise provided under applicable laws, Deckers and our affiliates, directors, officers, employees, agents, contractors, successors, and assigns of each, will not be liable for any damages arising out of or related to the use of this website or any other site linked to it. This limitation of liability applies to direct, indirect, consequential, special, punitive, or other damages you or others may suffer, along with damages for profits, business interruption, or the loss of data or information, regardless of whether we are notified of the potential for such damages in advance.
Failure of Deckers to take any action if you breach these Terms and Conditions of Use shall not be construed as a continuing waiver or relinquishment of such right to take action. Deckers will still be entitled to use our rights and remedies in any situation where you breach these Terms and Conditions of Use. If any part of these Terms and Conditions of Use is disallowed or found to be ineffective by any court or regulator, the other provisions shall continue to apply.
If you choose to visit our website, you agree that the laws of the state of Arizona will govern the conditions of use and any disputes that may arise between you and Deckers or its affiliates.
We will do our best to resolve any disputes over these Terms and Conditions of Use. If necessary, any disputes relating in any way to your visit of our website or to the products purchased on it, including but not limited to any disputes related to privacy, shall be submitted to confidential arbitration in the state of Arizona. Any arbitration under these Terms and Conditions of Use or other Deckers' policies, shall be conducted in the prevailing rules of the American Arbitration Association. The arbitrator's award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, not arbitration with respect to the website or to products purchase here shall be joined to an arbitration involving any other party, whether through class arbitration proceedings or otherwise.